Shipping policy

FrameKit shipping policy

1) Order processing time

  • Orders are usually processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays are processed the next business day.

  • If an item is on backorder or out of stock, we’ll notify you ASAP and update the expected ship date.

2) Shipping methods and estimated delivery
We offer the following shipping methods. Actual delivery times vary by destination and carrier:

  • Standard Shipping

    • Delivered in approximately 10–20 business days for most destinations.

  • Expedited Shipping

    • Available on select products. Delivered in approximately 5–10 business days where offered.

Times are estimates. The actual delivery time may vary due to customs, weather, or carrier delays.

3) Shipping costs

  • Standard shipping cost vary with shipping regions

  • Any import duties, taxes, or fees charged by customs are the buyer’s responsibility.

4) International shipping

  • We ship to many countries worldwide. If your country is not listed at checkout, please contact us.

  • International shipments may be subject to additional customs processing or fees.

  • Delivery times can be longer for some countries; expect delays beyond typical estimates during peak seasons.

5) Delays and service interruptions

  • Occasionally, shipments may be delayed by circumstances outside our control, including carrier issues, customs hold-ups, or supply disruptions.

  • If your order is significantly delayed, please reach out to us; we’ll provide the most current status and help you track the package.

6) Tracking and notifications

  • Once your order ships, you’ll receive an email with the tracking number and a link to track the package.

  • If you don’t receive a tracking email within 5 business days after ordering, contact us, and we’ll check the status.

7) Returns, changes, and cancellations

  • For full details on returns, refunds, or exchanges, see our Return Policy page [link to your returns policy].

  • To request a change or cancellation, contact us as soon as possible; we’ll do our best to assist before the order ships, but changes cannot always be guaranteed.

8) Contact

  • Email: krisk.production@gmail.com

  • Typical response time: within 24–48 hours on business days.

  • Include your order number and a brief description of your question so we can help quickly.